At Criollo Kernels Limited, customer satisfaction and transparency are important to us. This Refund Policy outlines the conditions under which refunds may be issued for our products and services.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Delivery of products that do not meet the agreed quality specifications
- Significant discrepancies in quantity compared to the confirmed order
- Damage to products directly attributable to our handling before delivery
All refund requests must be submitted within 7 days of receiving the products.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Changes in market prices after purchase
- Improper storage or handling by the buyer after delivery
- Delays caused by third-party logistics providers beyond our control
- Orders customized or processed based on specific buyer requirements, unless quality issues are confirmed
Refund Process
To request a refund, please contact us via email with your order details and a clear description of the issue. Our team will review the request and may require supporting evidence such as photos or inspection reports.
Approved refunds will be processed using the original payment method within a reasonable timeframe.